Help Center

Welcome to The Pawfia Help Center. We’re here to ensure your shopping experience is smooth, personalized, and worry-free. Below you'll find information to guide you through common support areas. If you need additional help, our team is always just an email or phone call away.

Order Support

If you have questions about your order status, changes, or cancellations, please reach out to us as soon as possible. We strive to process all orders within 1–3 business days.

Shipping Inquiries

We ship across the USA, Europe, and many international destinations. Once your order is shipped, a tracking number will be emailed to you. Delivery timelines and carrier details are available on our Shipping Info page.

Returns & Exchanges

If you are unsatisfied with your purchase, you may be eligible for a return or exchange within 30 days of delivery. Products must be unused and in original condition. Please contact us before returning any items.

Custom Product Questions

Our custom pet portrait products are made to order with love and care. If you need help uploading your pet image or have special requests for customization, feel free to contact us and we’ll be happy to assist.

Payment & Billing

We accept major credit/debit cards, PayPal, and other secure payment options through our website. If you experience any billing issues or double charges, please contact us for quick resolution.

Still Need Help?

If you didn’t find the help you were looking for, feel free to reach out to us directly:

Company: THE PAWFIA LLC
Email: thepawfiastore@gmail.com
Address: 726 W 35TH ST, HIALEAH, FL 33012, USA
Phone: +1 712-356-7006